Shipping policy
Shipping Policy
At Verono, we’re committed to delivering your order quickly, reliably, and with full transparency. Below is everything you need to know about our shipping process.
Shipping Times
- United Kingdom: 2-6 business days
- Ireland & EU: 5-9 business days
- USA/Canada: 6-10 business days
- International: 7-15 business days, depending on location
Please note: delivery times are estimates and may vary due to customs, courier delays, or peak shopping periods.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. This allows you to monitor your delivery status in real time. If you have any problems with your tracking number or haven't received one you can contact us and we'll provide you with information on your order shipping status as soon as possible.
Shipping Costs
- UK and North America: Free shipping
- International orders: Shipping costs calculated at checkout based on destination
Delays and Exceptions
We strive to meet all estimated delivery times, but delays can occasionally occur due to:
- Public holidays
- Customs clearance (for international orders)
- Courier or weather-related disruptions
If your order is delayed beyond the estimated time, please contact our support team and we will assist you promptly.
If a delivery fails due to an incorrect, incomplete, or inaccessible address, the courier will return the package to our supplier. In such cases, refunds will not be issued.
Questions?
If you have any questions about shipping or tracking your order, please contact us at the contact form on our website.
